This hotel has failed in their customer service. Beginning with a washcloth that I found a dead bug in, placed it on the floor & horrified to find the next day hung up so nicely for my use was the same washcloth that contained the dead bug. Our last day in Orlando, we had time to visit one more park... more

I booked a two bedroom suite in this hotel for one week of our Florida holiday this year. I consulted fellow travellers in the forum and decided to request a unit in the Key West section. Here it seemed quieter and the room accommodation newer. Our gps led us from the airport to the hotel without difficulty. However, on arrival... more

We are Starwood Owners at Harborside Resort in the Bahamas, and traded our week to go to Orlando. The owner check-in was good, except that the woman who assinged us our unit failed to mention that it was a handicapped accessable unit, which we did not request and don't have a need for. The shower had a curtain (not glass... more

A Server at the Flagler Station Restaurant added a $10 dollar gratuity that I didn’t authorize. I did not realize this until I returned home on August 1st. I called the Restaurant as soon as I realized the theft. The Restaurant Manager stated that the charge had already gone through, and there was nothing that he could do about it.... more

Stayed at The Villages July 12-19. We were 2 adults and 4 children (4,12,14,15). I asked for a building near the main pool (but not right next to it, didn't want to hear pool noise as they are open until 1:00am) on a higher floor and away from construction. We were on the top floor of building 6, a great... more

From having read all of the reviews we had mixed feelings about going to this hotel, but thankfully these proved to be unfounded as the Hotel was spotless clean, the pools were fantastic - particularly the smaller quieter pool which was ideal for the kids. We had one glitch at check-in when we arrived to find there was no room... more

The rooms and grounds are quite nice, but the quality of your stay will vary radically from building to building. If you want a quiet stay, do not accept a room in the older buildings around the large pool - stay in the newer Key West or Amelia areas. We had a 1 bedroom in Key West - half price... more

My parents and Family stayed at this condo just this past week and I feel like I need a vacation away from this vacation condo. The activities, the pool and the actual condo itself were fine. Lots activities for the kids to do and the pool was great for the kids too. However, at night way too much noise, every... more

We spent 4th of July weekend at the Sheraton Vistana Villages with our 2 1/2 yr old and 4 mo. old daughters. We were very pleased with the check-in servive and lobby area. We were just as pleased when we saw our room, a 1 bedroom suite which was very clean and spacious. After exploring the pool and eating at... more