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Swissotel Sydney

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 137 reviews
137 Reviews
5.0 of 5 stars
67
4.0 of 5 stars
46
3.0 of 5 stars
9
2.0 of 5 stars
13
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#14 of 231 hotels in Sydney
Description: Rooms with panoramic city views; on floors 11 to 25 in Grace Brothers Dept Store, a Heritage Listed Building; near airport.
  • Address
    68 Market St
    (formerly Merchant Court Hotel)
    Sydney 2000
    Australia
Check Rates: $401 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 137 traveler reviews
  • What to Expect:
    • 4 based on 115 reviews Rooms
    • 4 based on 113 reviews Service
    • 4 based on 114 reviews Value
    • 4.5 based on 115 reviews Cleanliness
    • 4 based on 6 reviews Pool
  • Recommended For:
    • 60% based on 120 reviews Older travelers
    • 50% based on 120 reviews Families with teenagers
    • 40% based on 120 reviews An amazing honeymoon
    • 40% based on 120 reviews Families with young children
    • 40% based on 120 reviews Young singles

Reviews of Swissotel Sydney

( 1-10 of 137 )
2 of 5 stars
Brisbane
Aug 11, 2008

I just returned from a 2 day stay at this 5 Star Hotel and I'm sorry it doesn't deserve this rating little alone the price tag you pay for a room. Since I would be checking into work I needed internet access and really liked the sound of the Executive Club Lounge with the extras included. Upon arrival around 1pm... more

Aug 8, 2008

My wife and I went to Sydney for our first year anniversary and her birthday. Our stay at the Swissotel was phenomenal. The service was above and beyond all expectations. William, the concierge, was wonderful...he made reservations and had a great table reserved for us with a view of the Sydney Opera House. He also pointed us to some great... more

4 of 5 stars
Brisbane, Australia
Aug 3, 2008
2/2 found this review helpful

We are a family of 4 (2 children aged 6 & 3) stayed in a interconnecting room which was the classic room and the children’s room. We have never had the opportunity to stay in a hotel that offers a kids room before so we saw this great deal on a travel show and decided to give it a try.... more

Aug 3, 2008
0/1 found this review helpful

I stayed in the Swissotel, following reviews on this site. While the staff were efficient in the sign-in, sign-out process, I did encounter a few things that made my stay less enjoyable. The first problem was the room size. The rooms were unexpectedly small. Some websites give the swissotel 5 stars, but this is not accurate. The rooms were designed... more

2 of 5 stars
Melbourne, Australia
Aug 2, 2008
0/1 found this review helpful

I stayed at this hotel based on reviews on this (usually) great site. I travel to Sydney at least once a month for business purposes (I am a consultant and researcher in services marketing), and like to try out all the different hotels, to get a sense of what is good. Most of the time, money isn't a huge barrier,... more

Management response from
SwissotelSydney, General Manager

I was concerned to read this feedback about our rooms, comfort and breakfast. Unfortunately the first room allocated was on the one Smoking Floor we still have in order to accommodate guests preferences. I am pleased that we were able to change the room allocation. Our mattresses are high quality products and prove very popular with most guests. It seems...

5 of 5 stars
North Carloina
Aug 1, 2008

All right, So I spent countless nights researching and trying to decide which hotel to stay in for my first couple of nights in Sydney, and the Swissotel did not dissapoint. The first thing that turned me to this hotel was the location. Only minutes walk from Darling Harbour and about 15 to Circular Quay, and if you are traveling... more

Jul 29, 2008

I have stayed at this hotel earlier in the year – and was impressed with the high level of service. This was the reason I chose Swissotel for my last stay in Sydney. I was very unimpressed by the level of service I (and others) received. After travelling for 11 hours, I was looking forward to a shower and a... more

Jul 28, 2008

We stayed at the swissotel with my 2 year old nephew for the night and booked a room with the hotel directly. While in general terms the hotel was fine, there were a couple of things that made our stay a little less enjoyable. First and foremost the bed was like a rock and both me and my husband had... more

Management response from
SwissotelSydney, General Manager

It was disappointing to read that the configuration for this triple-share room was found to be too small for these guests. Our rooms do vary slightly in size and we will make special note to place any rollaway beds in the larger rooms in future. For a more spacious alternative however, these guests may find an Interconnecting Room or Suite...

Jul 18, 2008
2/2 found this review helpful

I was very excited to visit Sydney for my 10 year anniversary. I worked long and hard to review hotels online. After careful review, we choose Swissotel. The hotel was okay. The location was great! Very central and close to almost everything. You are very close to Darling Harbour and about 15 min walk to Circular Quay and China Town.... more

Jul 9, 2008
2/3 found this review helpful

The Swissotel in the centre of Sydney's CBD is a great hotel if you want to be in the heart of the city close to all shopping and transport. Rooms are nice with large'ish bathrooms. The only problem they have is with their service provider MagiNet. On a number of occasions I have stayed at the hotel the internet has... more

Management response from
SwissotelSydney, General Manager

It was most disappointing to learn of the difficulties this guest experienced whilst using our internet service. We understand the importance to offer our business travelers fast connection and prompt assistance from our service provider. We have escalated these valid points to their Director of Operations for immediate review, and a thorough audit of the system is currently under way....

Reviews of Swissotel Sydney

( 1-10 of 137 )
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Swissotel Sydney Address

68 Market St | (formerly Merchant Court Hotel), Sydney 2000, Australia