I have no idea how this place classifies as a 4 star...the rooms are some of the smallest I have seen even by Spain standards...the service levels are terrible. We were in a group and our luggage did not arrive with us...we are regular travellers and were coping up with the situation but on all occasions where we were looking... more

My friends and I, all in our fifties, spent 3 nights in this hotel and found it to be excellent. It has a pleasant bar area and reception with friendly and helpful staff. Our rooms were quite large, nicely decorated, spotlessly clean and had super efficient air-conditioning - essential as the outside temperature was 40 degrees plus. The bathrooms were... more

Good location and room size is good. HIghly recommended , especially if you are doing day trip to toledo , etc. Close to Atocha and about 15 mins walk to prado museum. perfect !! more

Location .. Within walking distance of Atocha Station and near one of the "Open Top Bus" stops. Metro station also within a 5 min walk. We found the area around the hotel safe at night. Reception.. Check-in was speedy and maps were provided. Room .. Well appointed and clean. Good A/C and comfortable beds. Tea and coffee maker provided. The... more

We booked by telephone from San Sebastian two days before our arrival, as our other alternatives for our last night in Madrid before leaving Spain were completely booked. Luckily, the Carlton offered us a room for 100 euros. On arrival we discovered that the room was actually more of a suite, with a "living room" with chairs and a sofa,... more

We stayed 4 nights at the Carlton. Got quiet room on a higher floor overlooking side street. Very clean and comfortable but beds are very hard and pillows are the total opposite so might not please everyone. No facility to make hot drink in room and you have to pay for room safe. There is no access to iron/ironing board... more

I stayed at the hotel for 2 nights. I had a single room on the 7th floor that had a little balcony with a table and chair. The room was nice but the bathroom was quite small. The bath had a glass enclosure, making it difficult to get into and out of the bath. All the windows have double glazing... more

The goal was to find a four star hotel that offered an inclusive rate for B&B - few do in Madrid - and one located close to, but not in, the old town. Hotel Carlton fitted our criteria and looked good on paper. And so it proved to be in real life. We had a first floor room that looked... more

This hotel is on the "outskirts" of what Priceline calls Old Madrid. It is quite a walk to the different plazas where most of the tourists want to be. However it is quite close to the Museums. I paid $190 US per night which I thought was a little high for Priceline but it was last minute and it was... more