We had a wonderful weeks stay.I agree that it may not be up to the levels of service you get in asia but they really do try . My one point is that the hotel should decide who they realy want to attract. The pool area is small and when a young family arrives it destroys the quite relaxed elegance... more

I did not stay in that hotel YET, I wanted to book BUT: for me it's a very strange that on their website you see the price but have to add an extra of: 10% VAT 2% Government fee 15% service charge For me that doesn't make a good "picture" if I state a price on which you have to... more

My stay in Mandarin Oriental Riviera Maya.... The first time I stayed in a Mandarin Oriental Hotel was in Hong Kong , it was wonderful but it was like 16 years ago... then I stayed in Washington and New York and also I had a wonderful time, this time we decide to go to Mexico and when I saw that... more

Did not stay at the Hotel. We had dinner at their main beach restaurant. Nice view and the food was ok. When I got the bill I was shocked how much they charged for premium drinks. $18 plus tip. I felt that was robbery and ruined the event. If you want to charge that kind of money make it known... more

After staying at other Mandarin properties, I knew the Mandarin Oriental Riviera Maya had to be something great. I was amazed. I had been following the progress of this property with eager anticipation and once I heard it had officially opened, I absolutely needed to see it for myself. Unfortunately, my schedule in Playa del Carmen did not allow for... more

I just returned with my wife and three teenage children from Paradise. We had undoubtedly the finest 10 days of our lives at the Mandarin in Playa del Carmen. We have stayed in some of the best hotels in the world, particularly some of the finest resort hotels in Asia and we put this hotel at the top of our... more

After waiting several years for this resort to open, we finally made it to MO Riviera Maya and had a wonderful experience. The staff was extremely attentive and friendly. I often wondered if there was anything I could possibly ask for, to which the answer would be "No". The rooms were simply amazing - not just huge and luxurious, but... more

I have returned from Riviera Maya very happy and delighted with all I ve seen and experienced in this great region. The hotel is so Fantastic and intimate, surrounded by mother nature with mangroves, canals, cenotes and a nice beach. I did not expect to find so many great attractions in one single place... 10m from Playa del Carmen, a... more

When my partner and I got to the property, we were ushered away to our beachfront casita. It was chic and amazing. The beachfront service was amazing. For example, the beach waiters replaced our ice before it even melted. They were attentive and always brought whatever we wanted. We had a butler that set up plans for our dinner on... more