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Buenaventura Grand Hotel and Spa

Avenida Mexico 1301 Puerto Vallarta 48350 Mexico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Hotel is perched above Banderas Bay's crescent beach, and within 5 blocks of the oceanfront walkway and downtown's shops.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates and Availability: $175 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 320 traveler reviews
  • What to Expect:
    • 3.5 based on 207 reviews Rooms
    • 4 based on 206 reviews Service
    • 3.5 based on 207 reviews Value
    • 4 based on 208 reviews Cleanliness
    • 4 based on 66 reviews Pool

Reviews of Buenaventura Grand Hotel and Spa

( 1-10 of 320 )
5 of 5 stars
Portland, Oregon
Oct 2, 2008
6/6 found this review helpful

Myself and two friends, all single, professional females in our 20's, stayed at the Buenaventura from Friday, April 18, 2008 - Tuesday, April 22, 2008 (way too short). We read a lot of reviews before we left and I now feel compelled to contribute my own. We arrived at about 4:45 p.m. on Friday. We were treated very kind by... more

1 of 5 stars
Mountain View,CA
Aug 28, 2008
4/7 found this review helpful

I booked this place with a group of friends for a Bachelor party weekend. Boy do I regret staying here. First of all, I will have to agree with billboy775 regarding his review of this place. Rooms: Our party of eight got 3 rooms on different floors and all of them smelled like mildew. Puerto Vallarta is hot and humid... more

Management response from
BuenaventuraHtl, Manager

Thank you for your comments about your stay at Buenaventura Grand Hotel Spa. As you notice, we are committed in provide our guest with the best service and we are always working on improving our services and facilities in order to offer excellence in service and quality. This is why we have a great variety of activities and restaurants (4),...

Aug 28, 2008
3/3 found this review helpful

I normally dont take the time to write a review, but I have to on this one. I was very hestitate to book this hotel for our honeymoon because of the reviews about the rooms. But we just got back from a week long honeymoon and I have to say this hotel was amazing. I did make sure I kept... more

4 of 5 stars
Virginia
Aug 20, 2008
6/6 found this review helpful

We stayed at the Buenoventura last week-we had a nice time. The restaurants were good, the staff was great, the weather was not so good. We had all inclusive and brought several ones for tiping-a had a progressive tipping theory-tiping the best on day one and two and then less and less as the days progressed. We spent about $150... more

Aug 14, 2008
3/8 found this review helpful

This place was a last minute choice for my wife and I when we needed a quick stay in Puerto Vallarta. The rooms were very nice & clean with a nice big king size bed and flat screen TV. Everything else was terrible. We paid $300 a day for 2 people all inclusive and I tried my best to get... more

Management response from
BuenaventuraHtl, Manager

Thank you for your comments about your stay at Buenaventura Grand Hotel Spa. As you mentioned we have beautiful newly renovated rooms with high-standard amenities. We are always working on improving our services and facilities in order to offer excellence in service and quality, this is why we have a great variety of activities and restaurants, our Frutas y Flores...

Jul 25, 2008
7/7 found this review helpful

We stayed at the hotel for a short period of 5 days and enjoyed every minute of it! We arrived at the hotel and were checked in to our room immediately. At first they made a simple mistake of assigning us a room with one bed instead of two, but the problem was remedied with the assistance of the bell... more

5 of 5 stars
Salt Lake City, UT
Jul 15, 2008
4/4 found this review helpful

After reading many reviews on Trip Advisor and other web sites we decided on this hotel. I've read the good and not so good. I have to tell you we were very pleasantly surprised. The location is perfect. Close to everything. Staff was extremely friendly and went out of their way to make sure we were happy. The one true... more

4 of 5 stars
East Wenatchee,Wa
Jul 12, 2008
2/5 found this review helpful

We have stayed at The buenaventura 3 times since 1992, and have enjoyed it very much, recently we have been going to Cancun Mazatlan and Ixtapa, But we want to come back to Puerto Vallarta and stay once again at The Buenaventura, but i have been reading some bad reports concerning check in, and people not getting the room they... more

Management response from
BuenaventuraHtl, General Manager

Thank you for taking the time of writing your comments, we will be honor to have you one more time with us and I’m sure you will enjoy our newly renovated facilities which I describe below: With a final investment of 9 million dollars and in order to offer our clients a fully renovated property you will find new furniture...

1 of 5 stars
San Diego
Jul 2, 2008
1/4 found this review helpful

Well I looked at very single resort in Puerto Vallarta as this was going to be a trip of the year for me, my 80 year old parents and my sisters. I selected the Buenaventura Grand Hotel and Spa due to the photos and the travel Agent at travelsolution.com and vallarta.com. The food made us all sick multiple times, the... more

Management response from
BuenaventuraHtl, General Manager

Thank you for taking the time of writing your comments of your recent stay at Buenaventura Grand Hotel & Spa. Due to the unfortunate incident in which you actively participated in at our pool area, we were left with no alternative, but to ask you to leave our premises imediately. We are a family friendly resort catering to guests wishing...

Jun 22, 2008
4/4 found this review helpful

This was our fourth stay at Buenaventura. I found the rooms clean, Large flat screen TV. The employees are friendly and they go out of their way to be of assistance. We hope to return in November when the wales are there. If you have any questions or observations, I found that the manager Mr. Poil will go the extra... more

Reviews of Buenaventura Grand Hotel and Spa

( 1-10 of 320 )
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